Processing a change request is fast, simple and absolutely free!
Complete change requests online through February 1, 2018
Processing a change request on race day is fast, simple, absolutely free and
can be completed through the end of onsite registration!
Make it even easier by completing your change request form in advance, print it and
bring it with you on race day to onsite registration.
Change Request Summary
Though your race entry cannot be refunded or carried over into another year or event, it may be transferred to another person through the end of onsite registration on race day. It may also be transferred to a different event category or to the Rio Salado Trail Run virtual option up until the close of online registration.
It is highly recommended that you process any change request online. When possible, avoid waiting until race day during onsite registration to make changes to your race entry.
If online registration has closed, you may complete a change request on race day during onsite registration excluding transferring into the virtual option. Make it easier by completing a change request form in advance; complete it, print it and bring it with you on race day during onsite registration.
Arrive early especially on race day. Phoenix Frontrunners, Inc. cannot accept liability or responsibility for delays of any kind including but not limited to long lines that prevent the processing of your change request/s.
Race Entry Transfer to Another Person
Use “Transfer my race entry to another person” to transfer your nonrefundable race entry to someone else.
Once a race entry has been transferred, the person the race entry was transferred to must use “Update a race entry transferred to me” to update their personal information before participating.
If you have already secured a bib, you must have the original bib with you in order to complete a paper race entry transfer to another person on race day during onsite registration.
Race Entry Transfer to Another Event Category
You may not participate in any event category where you are not registered. Use approved process “Transfer my race entry to another event category” to transfer your event category and bib to another event category.
When choosing a less expensive event category there will be no refund of the difference between the two event categories.
When choosing a more expensive event category there will be an additional expense, which is always the difference between the full price of the two event categories.
Event category start times vary. Pay attention to the registration periods for the different event categories and make sure you process any event category change prior to the end of the event category registration period for the event category you are transferring into.
If you have already secured a bib and an event category change is needed, the original bib will need to be surrendered before issuance of the new bib for the new event category.
Race Entry Transfer to Virtual
Use “Transfer my race entry to virtual” to transfer your nonrefundable race entry to the Rio Salado Trail Run virtual option, which goes through December 31, 2017.
View full details for participating and completing the virtual option from the Rio Salado Trail Run homepage. You do not need to complete the virtual registration. However, you do need to complete the “Race entry transfer to virtual” change request no later than February 1, 2018 to take advantage of this option.
Race Entry Update of Personal Information
Use “Update my personal information” to update personal information in your race entry.
Use “Update a race entry transferred to me” to update personal information in a race entry transferred to you.